Privacy Policy

WEKYN Stays is a family-owned short-term rental management company based in Crosslake, Minnesota. This policy explains what personal information we collect, why we collect it, and what we do with it. We have tried to write it in plain English rather than legalese. If anything here is unclear, email us and we will explain it.

Who this policy covers

This policy applies to visitors to www.wekynstays.com, guests who book or inquire about our properties, homeowners and investors who contact us about management services, and our own staff and contracted service crew who use our internal tools.

Information we collect

• Information you give us directly. Your name, email address, phone number, and anything you write when you use a contact form, enter a giveaway, request a quote, book a stay, or email us.
• Booking information. When you book, our booking platform collects the details needed to complete and service your reservation, including dates, guest count, and payment details. Payment card details are handled by the booking platform and its payment processor — we never see or store full card numbers.
• Website analytics. We use Google Analytics to understand which pages people visit and how they found us. This collects standard technical information such as your approximate location, browser, device type, and pages viewed.
• Staff information. For our own team and contracted service crew, we hold the work contact details needed to run our operations, including mobile numbers used for job assignments and maintenance alerts.

How we use it

• To answer your questions and respond to inquiries.
• To arrange, confirm, and service bookings.
• To send you information you asked for, such as owner materials or giveaway details.
• To coordinate cleaning, maintenance, and property care with our crew.
• To understand how our website is performing so we can improve it.
• To meet legal, tax, and permitting obligations.

Mobile phone numbers and text messages

We do not sell, rent, or share mobile phone numbers with third parties or affiliates for their own marketing purposes. Mobile numbers are used only for the purpose they were given to us, and are shared only with the service providers who deliver the message on our behalf.

Operational alerts to our staff and service crew. Members of our team and our contracted service crew provide their mobile number directly to us for work communication. We use it to send operational alerts from our internal maintenance system — job assignments, urgent property issues, and supply reminders. These are not marketing messages and are never sent to guests or to the public.

Message frequency. Message frequency varies with operational activity. Recipients typically receive a small number of messages per week, and rarely more than a few per day.

Message and data rates may apply. Standard message and data rates from your mobile carrier may apply to messages you send or receive.

Opting out. Reply STOP to any message to stop receiving texts. Reply HELP for help, or contact us using the details below. An administrator can also switch text alerts off for any person at any time. Opting out of texts does not affect your employment, contract, or booking with us.

Who we share information with

We do not sell your personal information. We share it only with the service providers who help us run the business, and only as far as they need it to do their job:

• Our property management and booking platform, to create and service reservations.
• Booking channels such as Airbnb, Vrbo, and Booking.com when you book through them.
• Our website host, form provider, and analytics provider.
• Our messaging provider, to deliver email and text alerts.
• Our accountant and professional advisers, and authorities where the law requires it.

Cookies

Our website uses cookies and similar technologies for analytics. You can block or delete cookies in your browser settings. Doing so will not stop you from browsing or booking.

How long we keep it

We keep booking and financial records for as long as tax, permitting, and accounting rules require. Inquiry and marketing contact details are kept until you ask us to remove them. Staff records are kept for the duration of the working relationship and as long as afterwards as the law requires.

Your choices

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email us and we will take care of it. You can unsubscribe from marketing email using the link in any message, and stop texts by replying STOP.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Security

We take reasonable steps to protect the information we hold, including limiting access to the people who need it. No system is perfectly secure, but we treat your details the way we would want ours treated.

Changes to this policy

If we change this policy we will update the date at the top of this page.

Contact us

Questions about privacy, or want your information removed? Email info@wekynstays.com. We are a small family business — a real person reads it.